Website Hire With Jarvis - Alex Walker
ERP Operations Consultant – Remote
Our client specializes in IT services tailored to meet the unique demands of the Manufacturing industry. As a dedicated ERP solutions provider, they bring a wealth of expertise to streamline and enhance the manufacturing processes. Their comprehensive approach integrates cutting-edge technologies to optimize efficiency, improve production visibility, and facilitate seamless collaboration across all facets of many businesses.
Responsibilities:
- Serve as a trusted advisor to clients, applying Epicor’s methodology for problem identification, documentation, testing, and training.
- Engage with customers to discern needs, contribute to solution design, and align with overall business strategy.
- Interpret requirements data, identifying gaps between current and desired functionality.
- Manage project issues, coordinate activities, and resolve challenges with clients and internal team members.
- Assist in generating quote specifications and proposals.
- Adhere to project timelines, meeting Service Level Agreement goals.
- Provide help desk support for clients, addressing application questions.
- Deliver on-site training and consulting for clients when necessary.
Technical Skills:
- Intermediate proficiency in MS Office and SharePoint.
- Intermediate experience with ERP Solutions like Infor Visual, Syteline, Epicor, Great Plains, etc.
- Minimum 5 years of experience in a manufacturing environment with exposure to ERP software.
- Understanding of Manufacturing Operations.
- Proven success in ERP software project implementation and deployment across multi-business verticals.
Soft Skills & Abilities:
- Strong written and verbal communication skills.
- Professional demeanor in client and internal communications.
- Efficient multitasker.
- Intellectually resourceful with sound judgment and effective decision-making abilities.
- Independent worker, capable of effectiveness without direct supervision.
- Strong organizational skills.
- Takes ownership of issues through resolution, knowing when to escalate problems and whom to escalate to.
- Demonstrates empathy with users and maintains professionalism.
- Collaborates effectively with clients at all levels.
- Results-oriented, energetic, and enthusiastic.
- Strong troubleshooting and analytical skills.