Website Hire With Jarvis - Rushabh Shah
Location: REMOTE (US Only)
Compensation: $90K – $135K + Bonus
Senior Customer Success Manager
Are you passionate about driving customer success and building long-lasting relationships? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you! We are looking for a Senior Customer Success Manager to a Seed stage, SaaS Startup and play a pivotal role in nurturing and growing relationships with our core customers worldwide.
As a Senior Customer Success Manager, you will be responsible for managing relationships with key customers throughout all lifecycle stages, from initial onboarding to long-term partnerships. You will work closely with internal teams to ensure the best possible customer experience, identify customer pain points, and develop solutions that drive satisfaction and retention.
Key Responsibilities:
- Customer Relationship Management:
- Manage relationships with key customers across the world and in multiple time zones.
- Build and nurture long-term relationships to ensure customer retention and identify new business opportunities.
- Proactively monitor customer activity and prepare reports/analytics to exceed business KPIs.
- Customer Experience:
- Identify customer pain points and collaborate with internal teams (business, ops, product, R&D) to prioritize and implement solutions.
- Help define and manage internal processes to enhance the overall customer experience.
Requirements:
- At least 3 years of experience in the FinTech and / or Global Supply Chain industry is REQUIRED.
- Ability to execute on upsells, renewals and conducting QBR’s.
- At least 5 years of experience in customer success or account management position.
- Tech-savvy with experience using online platforms and CRMs.
- A detail-oriented and analytical mindset with a strong business acumen.
- Comfort working in a fast-paced, dynamic, and high-pressure environment.
Preferred Qualifications:
- Proficiency in additional languages.
- Knowledge of global trade, finance are a big plus.
After you apply for this position, we will need you to complete a short series of questions to help us expedite your application. Please look out for an email from Jarvis@hirewithjarvis.com and we recommend you add this to your safe sender list, please check your Spam or Junk folders if you don’t receive the email shortly.
We may also send reminders via email and SMS to you if you have not completed the questions. Your application may not be processed without your screening response.
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