Website Hire With Jarvis - Rushabh Shah
Location: Natick, MA (Hybrid)
We are seeking a dynamic and results-driven Client Partner / Account Manager with experience in managing existing accounts to join our team. In this role, you will leverage your expertise to nurture and grow relationships with our current clients.
Responsibilities:
- Utilize your extensive experience in managing existing accounts, with a focus on fostering strong relationships and driving revenue growth.
- Develop and execute strategic account management plans to maximize client retention and expansion opportunities.
- Identify opportunities for upselling or cross-selling additional products or services to existing clients.
- Act as the primary point of contact for client inquiries, concerns, and escalations, ensuring timely resolution and customer satisfaction.
- Collaborate with internal teams such as sales, marketing, and customer support to ensure seamless delivery of products and services to clients.
- Regularly conduct account reviews and performance assessments, identifying areas for improvement and implementing corrective actions as needed.
- Stay abreast of industry trends, competitor activities, and market dynamics to anticipate client needs and proactively address them.
- Deliver regular reports and updates to management on account status, revenue projections, and growth opportunities.
Requirements & Skills:
- Bachelor’s or Master’s degree in business administration, sales, or a related field.
- 8-15 years of successful experience in account management or client relationship management.
- Proven track record in managing existing accounts and driving revenue growth.
- Strong understanding of customer relationship management principles and best practices.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build and maintain strong relationships with clients at all levels of the organization.
- Strategic thinker with the ability to identify opportunities for business expansion and client satisfaction.
- Proficiency in Microsoft Office software and CRM tools such as Salesforce.
- Willingness to travel as needed.
Performance & Personal Competencies:
- Driven Results: Sets ambitious goals for client retention and revenue growth, and takes proactive steps to achieve them.
- Performance Management: Regularly evaluates account performance and takes corrective actions to ensure targets are met or exceeded.
- Building Commitment: Fosters strong relationships with clients based on trust, integrity, and mutual respect.
- Communication: Articulates ideas effectively and persuasively, both internally and externally.
- Energy & Endurance: Demonstrates high levels of energy and enthusiasm, even in challenging situations.
Essential Values:
- Open and Honest: Values transparency, integrity, and open communication in all interactions.
- Challenging & Rewarding: Embraces challenges as opportunities for growth and learning, and celebrates achievements.
- Friendly & Fun: Cultivates a positive and enjoyable work environment, where collaboration and teamwork thrive.
- Growth Matters: Actively seeks opportunities for personal and professional development, and encourages others to do the same.
After you apply for this position, we may need you to complete a short series of questions to help us expedite your application. Please look out for an email from Jarvis@hirewithjarvis.com and we recommend you add this to your safe sender list, please check your Spam or Junk folders if you don’t receive the email shortly.
We may also send reminders via email and SMS to you if you have not completed the questions. Your application may not be processed without your screening response.
By applying for this job you consent to Hire with Jarvis to hold personal data and we may use this to contact you, either through SMS or email. You can read our privacy policy at https://hirewithjarvis.com/privacy-policy