Website Hire With Jarvis - Michael Tavani
Job Summary:
We are seeking an experienced and results-driven eCommerce Manager to oversee and grow our online sales channels, including our Shopify store and Amazon Seller account. The ideal candidate will have a strong background in eCommerce management, UX/UI design, Google Analytics, and digital marketing. You will be responsible for optimizing the customer journey, increasing conversion rates, and driving overall online sales performance.
Key Responsibilities:
- Shopify Management:
- Oversee the day-to-day operations of our Shopify store, including product listings, pricing, promotions, and inventory management.
- Ensure the online store is visually appealing, user-friendly, and optimized for conversions.
- Collaborate with the design team to implement UX/UI improvements that enhance the customer experience.
- Amazon Seller Account Management:
- Manage our Amazon Seller Central account, including product listings, advertising, and fulfillment strategies.
- Optimize product listings for SEO, competitive pricing, and customer reviews to drive sales and improve rankings.
- Monitor and analyze Amazon sales performance, making data-driven decisions to maximize profitability.
- Google Analytics & Data Analysis:
- Utilize Google Analytics and other analytics tools to track and report on key performance indicators (KPIs), including traffic, conversion rates, average order value, and customer behavior.
- Develop and implement strategies to improve site performance, reduce bounce rates, and increase conversion rates based on data insights.
- Conduct A/B testing and other experiments to optimize the customer journey and UX/UI design.
- UX/UI Optimization:
- Collaborate with the design and development teams to create a seamless and engaging user experience across all digital platforms.
- Continuously evaluate and improve website navigation, product pages, and checkout processes to ensure a frictionless shopping experience.
- Stay up-to-date with the latest UX/UI trends and best practices to ensure our online store remains competitive and customer-focused.
- Digital Marketing & SEO:
- Work with the marketing team to develop and execute digital marketing campaigns, including email marketing, paid search (PPC), social media advertising, and SEO strategies.
- Optimize product pages and content for search engines to improve organic rankings and drive traffic to the site.
- Monitor and analyze campaign performance, making adjustments as needed to achieve targets.
- Inventory & Supply Chain Management:
- Coordinate with the supply chain and operations teams to ensure accurate inventory levels and timely order fulfillment.
- Manage relationships with suppliers and logistics partners to ensure a smooth and efficient supply chain.
- Customer Service & Support:
- Collaborate with the customer service team to address customer inquiries, returns, and issues related to online orders.
- Ensure that the eCommerce platforms are equipped to provide excellent customer service, including clear communication, easy returns, and quick problem resolution.
- Reporting & Performance Tracking:
- Prepare regular reports on eCommerce performance, including sales, traffic, conversion rates, and customer feedback.
- Present findings and recommendations to senior management to drive continuous improvement.
After you apply for this position, we may need you to complete a short series of questions to help us expedite your application. Please look out for an email from Jarvis@hirewithjarvis.com and we recommend you add this to your safe sender list, please check your Spam or Junk folders if you don’t receive the email shortly.
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