Skip to main content

Quality Monitoring Analyst

Website Hire With Jarvis - Bubbs Tienzo

Salary: $50-75k
Onsite role in Allen Texas
Open to US or Green Card holders only!

We are looking for a Quality Monitoring Analyst for a B2B payment technology services company in Allen, TX.

In this role, you will be responsible for reviewing and analyzing recorded customer interviews, merchant calls, and candidate interviews to ensure compliance with company policies and procedures, identify trends, and provide insights to drive continuous improvement.

Responsibilities: 

  • Review and analyze recorded customer interactions, merchant communications, and candidate interviews to assess quality and compliance. 
  • Identify trends and areas for improvement in customer service, merchant relations, and hiring processes. 
  • Provide detailed feedback and data-driven recommendations to leadership based on your analysis.

Skills: 

  • 2-4 years of experience in the merchant services industry, quality assurance, data analysis, or customer experience roles. 
  • Proficiency in data analysis, trend identification, and root cause analysis.
  • Proficiency in using data analysis tools (e.g., Excel) and familiarity with call monitoring and recording software (Bright Pattern experience is a plus)

Benefits:

  • Genuine work/life balance.
  • Dynamic company culture.
  • 401k with company match.
  • Upward mobility and career development opportunities.
  • Medical, dental, and vision benefits for employees and dependents

After you apply for this position, we will need you to complete a short series of questions to help us expedite your application. Please look out for an email from Jarvis@hirewithjarvis.com and we recommend you add this to your safe sender list, please check your Spam or Junk folders if you don’t receive the email shortly.
 
We may also send reminders via email and SMS to you if you have not completed the questions. Your application may not be processed without your screening response.
 
By applying for this job you consent to Hire with Jarvis to hold personal data and we may use this to contact you, either through SMS or email. You can read our privacy policy at https://hirewithjarvis.com/privacy-policy

Apply for job

To apply for this job email your details to apply.a4lpxa1hjfge@aptrack.co