Call Center/Sales Trainer Role – Onsite in White Plains, New York

Call Center/Sales Trainer Role – Onsite in White Plains, New York (must be local) – Customer Service Trainer experience required!

Are you a dynamic and experienced professional in call center training and sales coaching? Do you thrive in a fast-paced environment and have a passion for developing teams to achieve exceptional results? Look no further! A high-growth eCommerce company based in White Plains, New York, is seeking an enthusiastic Call Center / Sales Trainer to play a pivotal role in their continued success.

About Us: This company is not just a company; it’s a community dedicated to growth, innovation, and making a real impact. Their mission is to provide top-notch customer experiences while fostering a culture of collaboration and continuous learning.

Role Overview: As a Call Center / Sales Trainer, you will be at the forefront of their mission, leading the charge in training and developing call center representatives to deliver outstanding sales and customer service experiences. Your expertise will drive improvements in call quality and customer interactions through targeted coaching sessions.

What You’ll Do:

• Lead training sessions to enhance sales techniques, customer service skills, and call center processes.
• Monitor and evaluate call center representatives to ensure exceptional call quality and adherence to established standards.
• Provide constructive feedback and coaching to drive performance improvements.
• Collaborate with teams to identify training needs and develop tailored programs.
• Cultivate a positive and energetic learning environment that supports growth and success.

Requirements:

• Minimum of 3 years of experience in customer call center training and sales training.
• Strong customer service, interpersonal, and leadership skills.
• Proven track record in sales with the ability to share effective techniques.
• Ability to excel in a fast-paced environment while maintaining enthusiasm.
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel).

Why This Opportunity?

• Make a Difference: Join a company where your contributions directly impact their growth and success.
• Ongoing Support: Access abundant training resources and support to foster your professional development.
• Limitless Growth: Discover a wealth of opportunities for career advancement within their thriving organization.
• Vibrant Culture: Become a part of a team that values collaboration, innovation, and a positive work environment.

If you’re ready to make your mark and be a driving force behind their success, apply now and be a part of something exciting.