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IT Help Desk Support (On-site) – Jacksonville, FL

Website Hire With Jarvis - Gina Stephenson

*must be authorized to work in the U.S.*

One of the world’s largest manufacturer’s (in this specific field) are looking for an experienced IT Help Desk support member to join their team!

With employee retention and longevity averaging 5+ years, this company is looking for someone who is ready and willing to join a team and stay for the long-run. 

Here are some details:


  • High School or GED required. Degree in Computer Science, MIS or related field preferred. 
  • Minimum 1-2 years related experience required. 
  • Proficient configuring Windows 10 and Windows 11. 
  • Working knowledge with Microsoft Office suites products as well as Anti-virus/spam software. 
  • Troubleshoot laptop, desktops, and printer issues in a LAN/WAN environment. 
  • Must have excellent communication skills; written and verbal. 
  • Analytical and problem-solving skills 
  • Organizational and time management skills. 
  • Flexibility and adaptability. 
  • Bilingual (English/Spanish) is a plus. 
  • This position requires evening and weekend hours, with on-call availability. 

Essential Duties/Accountabilities 

  • Answer incoming customer calls and trouble tickets. 
  • Troubleshoot software and hardware issues in person and via phone. 
  • Install and configure applications and operating system software and upgrades 
  • Train end users in the use of equipment and software. 
  • Fully track and document all calls and requests. 
  • Monitor network and system health. 
  • Communicate project status, deliverables, priorities and contingencies. 
  • Escalate support calls to supervisor as necessary. 
  • Maintain and seek knowledge about current industry-wide support practices and the potential impact on the support business.  
  • Perform other duties as assigned. 

If you’re interested and fit the requirements, please apply!

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